Shipping & Returns

Amcor Design Return Policy

At Amcor Design, we stand behind our jewelry 100 percent. Your satisfaction is guaranteed with our 30 days money-back unconditional return policy.

If for any reason you are not completely satisfied with your purchase, you are free to return your item for a full refund or credit towards another item of your choice. You may return or exchange any merchandise purchased from Amcor Design up to 30 days from the day you receive the piece after your initial purchase. If this is the case, please call us at 1-212-354-2275, Monday through Friday 9:00 AM to 6:00 PM EST for a return authorization number.

Amcor Design will cover charges of shipping back and forth to the customer in all cases of product exchanges, repairs, returns and resizing within 30 days after our customer has received the item.

Please note that diamond returns must be accompanied by a photocopy or the original certificate (if one came along with your purchase). Without proper documentation, returns will not be issued. A copy of the original invoice is recommended for personal record.

Three Years Full Warranty

Keep your favorite Amcor Design jewelry good as new. Repairs, re-sizing and maintenance are on us. If your piece gets damaged or a stone gets lost or chipped, we’ll be happy to repair the piece or replace the stone free of cost up to 3 years after your initial purchase. Call us at 1-212-354-2275 or e-mail us at [email protected] for more information.

Shipping

We offer free shipping via FedEx on every USA order. To make your Amcor Design purchase as trustworthy as possible, we also offer free back and forth shipping on orders that require repairs, returns or re sizing within 30 days from the initial delivery.

Our Canadian customers are important to us. We also deliver online bought jewelry to Canada. Call us at 1-212-354-2275 to request shipping to Canada. This may require an additional cost.

To keep your orders safe, we always insure and register all orders. We also require that all deliveries are made to a physical business or home address.

We understand sometimes last-minute gift ideas may put you in a rush. For Express Orders please call us, we will do everything possible to get your dream jewel on time and be part of that special date. This may require overnight delivery or Saturday delivery; which might carry an additional charge.

Because each item is made to order, time from order to delivery might vary depending on the complexity of the design. All standard orders are shipped via Fed-Ex 2-day delivery and are scheduled to arrive on or before the expected delivery date shown in the order confirmation.

Certificate of Authenticity

All items that include authentic diamonds, gemstones, gold and platinum by Amcor Design are certified. Each fine jewelry piece includes a jewelry appraisal certificate that states its value and authenticity.